About

FAQ

• Where is the store based?

  Saratoga Springs, NY

• Do you accept orders placed outside of the US?

  We sure do!

• Why is international shipping to expensive?

  International shipping can be so dramatically different it’s hard to estimate so I do them on a case by case basis. If you are outside the US reach out to me about what you’re looking for, I will gladly set aside whatever you’re interested in and figure out shipping costs with you!

• How long will it take to receive my order?

  Once shipped most domestic orders take anywhere from 2 to 10 business days to arrive depending on the efficiency of your local postal service. International shipping delivery times may vary between 2 and 12 weeks.

• I need a larger amount than available can I get more?

  Absolutely! I work small batch and don't usually stock sweater quantities, if that's what you're looking for reach out to me and I can make you a custom listing and dye up the amount you need. Custom dyeing can take up to two weeks.

• This color sold out, will it be restocked?

  The answer to this is often a maybe at best, but I am happy to dye up a custom batch of any pre-existing colorway upon request! I'll make you a custom listing, the minimum order quantity is two skeins. Custom dyeing can take up to two weeks.

• What is Storenvy?

  This store is created with Storenvy, an online store builder and marketplace for inspired brands. As a shopper, you can discover and buy items from multiple stores from all over the world and check out in one step at or open your own store for free.

• How do I pay for my order? Is it secure?

  The Storenvy checkout process is powered by both Stripe and PayPal, two of the most trusted online payment solutions on the web. Because of this, Storenvy has all the same securities and payment fraud protection as these leading payment processors. We accept Visa, Mastercard, Discover, American Express and Diners Club. If paying with PayPal, you may also make payments using your bank account, but this may delay your order.

• What if something is wrong with my order?

  If you have a problem with an order from this store, please contact the store directly, either through the Contact page or through your Storenvy account settings page.